DREF machine technical support
Need help identifying a spare part or describing a machine problem? Send the details below so we can review your enquiry.
Describe your machine problem
Yarn breakage or feeding problems
Describe where the yarn breaks or the feed becomes uneven, when it began, and whether it affects one position or several. Include the fibre material, intended yarn count and any recent changes to the setup.
Suction problems or a damaged component
Describe the affected area and what you observe. Include photographs of the component, its installed position and any visible part or drawing number. Do not order solely from a photograph; ask us to confirm the identification.
Machine alarms or control problems
Send the exact alarm text or a clear photograph of the display, together with the machine model and serial number. Describe what the machine was doing when the alarm appeared.
What to include in your enquiry
- Machine model, serial number and country of installation
- Part code or drawing reference, if known
- Photographs of the component and identification plate
- A description of the symptom, affected positions and recent changes
- Quantity required, if requesting a spare part
Only capture photos or video from a safe position. Do not bypass guards or sensors to demonstrate a fault.
Request technical support Browse spare parts
Send photographs, drawings or video to sales@drefcorp.com.